RETURN POLICY

We accept returned items (unless otherwise noted) within 14 days of delivery date. If 14 days have gone by since you received your item, we unfortunately can’t offer you a refund or exchange. Returned items must be unused and in the same condition that you received it. It must also be in its original packaging with the original tags still attached. All shipping charges for returns/exchanges are to be covered by the customer. All exchanges are dependent on existing stock. Shipping costs are non-refundable.

For any problems or concerns with the merchandise upon receipt, notice must be given to info@nora-inu.com within 2 days of shipment receipt. In the case of damaged/defective item claims, photographic evidence must be provided. Once evidence is reviewed, an exchange/refund will be issued at no additional charge to the customer. 

To cancel or change an order you must contact info@nora-inu.com within 12 hours of placing the order. 

For any problems or concerns with the merchandise, notice must be give to info@nora-inu.com within 2 says of shipment receipt. 

All sale items are final purchase and are not eligible for returns or exchanges. Currently international orders are not eligible for returns or exchanges.

HOW TO RETURN ITEMS BACK TO US

All returns must be authorized before we will accept them. Email info@nora-inu.com with your Order Number before shipping out your return. We will provide the shipping address when the return is authorized. WWW.NORA-INU.COM is not responsible for returns that are lost or damaged in transit; we highly suggest that you use a courier with a trackable shipping service.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. I you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

If you have returned an item and have not had a notification from us that your refund has been issued, please email us info@nora-inu.com.

If you have received a refund email but haven’t received a refund yet, first double check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. This can take up to 3-6 business days and is out of our control and up to your bank. 

DELIVERY

Shipping methods do not include processing time. Please allow up to 10 business days for your order to process; most will be shipped within 3 to 4. You will receive an email from info@nora-inu.com when you order has been confirmed. With the current state of the USPS, please allow up to 3 weeks for you delivery to arrive. If you still have not received your purchase after 3 weeks, please notify info@nora-inu.com. 

INTERNATIONAL SHIPPING

International shipping prices vary by country and the weight of your order. For international orders that have been in-transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.

CUSTOMS

We are not responsible for any customs fees that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an international order be sent back to us due to lack of claim we will contact you to arrange a reship or credit to the website. As mentioned in our return policy, we do not offer refunds, returns, or exchanges.

TRACKING

At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.

PACKAGES RETURNED TO SENDER

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.